Utility Management Consulting

Management and Planning from a Utility Operations Perspective

Many of our utility assets—both people and infrastructure—are reaching retirement age.

Within the next 10 years, 30-50% of water industry employees may retire, according to AWWA/Water Research Foundation’s 2010 “Water Sector Workforce Sustainability Initiative.” When these employees leave the workforce, decades of knowledge and experience will walk out the door with them.

On the infrastructure side, the American Society of Civil Engineers reports in its 2009 “Report Card for America’s Infrastructure” that aging wastewater systems discharge billions of untreated wastewater into surface waters each year. In addition, we lose 7 billion gallons of clean drinking water every day through leaky pipes.

McKim & Creed offers a re-focused, enhanced look at utility management that is unlike any in the utility business. While some programs concentrate on just asset management, our approach is a full resource management program that addresses both the infrastructure and human components of utility operations, providing the utility operator/manager the support to fully meet the needs of the utility.

To learn more, visit our Utility Management Site


Utility Management Consulting Services Include:

  • Self assessment
  • Issues identification and prioritization
  • Business planning
  • Action plans
  • Knowledge transfer
  • Retention plans
  • Succession plans
  • Leadership training
  • Traditional asset management
  • Water audits/leak detection programs/un-metered water elimination programs/water use reduction analysis
  • CMOM program development and implementation
  • CMMS/CIS/billing conversion and integration rate adequacy analysis
  • Regulatory facilitation
  • Process optimization
  • Inflow/infiltration abatement
  • Infrastructure survey and inventory
  • Energy audits/energy reduction programs/renewable energy programs
  • Service delivery process flow
  • Organizational advising
  • Business process streamlining
  • Human resources development
  • Operational improvement strategies
  • Infrastructure inventory and analysis
  • Maintenance management program
  • Inspection/cleaning program
  • Repair/replace program
  • Hydraulic modeling
  • Capacity certification program
  • Grease/roots management program
  • Emergency response/mitigation planning
  • Training
  • Meter test/repair/replacement program
  • AMR/AMI analysis
  • Conservation pricing modeling
  • Public education and outreach
  • Landscaping alternatives
  • PACP-certified pipeline inspection
  • Standard operating procedures development


Featured Utility Management Consulting Projects